Customer Support

Refund & Cancellation Policy

Magic Circle Media LLC is committed to transparent billing and cancellation practices. This policy explains how cancellations, refunds, advertising expenditures, retainers, and third-party costs are handled.

Service Cancellations

Clients wishing to cancel a service should provide written notice to Magic Circle Media LLC at Milan.adrian@magicccirclemedia.us. Cancellation does not automatically entitle a client to a refund for services already performed, resources already committed, or expenses already incurred. Any specific cancellation terms contained in a signed client agreement or statement of work will control where they differ from this general policy.

Refund Eligibility

Amounts attributable to services already completed are generally non-refundable. If a prepaid service has not commenced and no third-party expenses have been incurred, the client may contact us to request cancellation and review of the unused amount. Approved refunds will be returned to the original payment method where reasonably possible.

Advertising and Media Spend

Amounts already committed, authorized, or paid to advertising platforms, publishers, media companies, technology providers, contractors, production companies, or other third parties may be non-refundable. Once advertising inventory or third-party services have been purchased, cancellation and refundability may also be subject to the applicable provider's policies.

Retainers and Deposits

Retainers compensate Magic Circle Media LLC for reserving professional capacity and providing services during the applicable engagement period. Deposits may be required before work begins. Refundability is determined by the applicable proposal, statement of work, or client agreement and the amount of work or expenses already incurred.

Duplicate or Incorrect Charges

If you believe you were incorrectly or repeatedly charged for the same service, contact us promptly with the relevant transaction information. We will investigate legitimate billing disputes and correct confirmed billing errors.

Approved Refund Timing

Approved refunds are initiated using the applicable payment method. The time required for the amount to appear may depend on the payment processor, card issuer, bank, or financial institution.

Chargebacks and Billing Questions

We encourage clients to contact us directly regarding billing questions before initiating a payment dispute so that we have an opportunity to investigate and address the matter. Nothing in this policy limits rights that cannot legally be waived under applicable law.

Frequently Asked Questions